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When using Outlook Express you must know how to create an account with proper settings (this may be very useful for troubleshooting as well, many times the problem is in the account settings.) You may need to get some information from your Internet Service Provider (ie: Shaw or Telus) to create or change your account settings. If you are not able to send or receive email, the first thing you should do is see if you can access the internet from your browser. If you cannot view web pages and perform other internet activities then it means that your internet is down and you should contact your Internet Service Provider with this problem. If this works then it is definitely a problem with your email account. It is also a good idea to get comfortable with the 'Options' pallet. This can be reached from the Tools menu.


Outlook Express Setup Instructions

Step 1: Click "Tools" and then "Accounts..."




Step 2: Click the "Mail" tab in the top left corner of the windows, then click on "Add" and then "Mail..."




Step 3: Enter your name in the box and then click "Next"




Step 4: Enter your Email address in the box and then click "Next"




Step 5: Enter your domain name in the "Incoming Mail" box, then enter your ISP's SMTP server in the "Outgoing Mail" box. If you do not know your ISP's SMTP server you need to contact them and find out. Click "Next" when finished.




Step 6: Enter the user name we provide you in the "Account Name" box, then enter the password for that user name in the "Password" box. If you want Outlook to remember your password for you check "Remember password", and then click "Next".




Step 7: Click "Finish" to complete the process.




Step 8: Click "Close"




Step 9: Finally click "Send/Recv" to test your new Email account, and see if you receive any mail.Send/Recieve