Support & Maintenance

Enterprise Level Web support, continuous integration, enhancements, security, consultations & training. Drupal 6,7,8, WordPress, Sitecore, Magento, Joomla. Pay-as-you go with Teired account progression for the most complext exterprise level applications. 

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World Class Web, Mobile, Intranet Support and Maintenance.
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World Class, Pay-as-you-Go Web/Mobile/Intranet Support

Get full access to our highly-responsive and professional  support team without having to sacrifice critical on-going support with our flexible “pay-as-you-go” on-demand service plan. Deploy and maintain your websites confidently with access to our world-class support system. Allow our team of development experts to provide assistance and extend your in-house expertise to help ensure your site is performing optimally.

Support Features

  • Fine Tuning Performance & Scalability
  • System Migrations
  • Custom Module Development
  • Systems Administration / DevOps
  • ‘Ask an Expert’ Questions
  • Design/Theme Modifications
  • Upgrades
  • Mobile site Creation
  • Minor CSS/HTML changes
  • Module Upgrades & Security Patches
  • Commerce Updates
  • Security Reviews
  • Complete System Audits

Web/Mobile Experts

Our Open Source Technology Experts are on call to help your team maintain and advance your site’s performance. At North Studio, we hire only the best — and we put them at your service, whether you need emergency website rescue, new features built with best practices, or anything in between.

Scalable Support Programs

Your support plan is tailored to your organization, with a regular allowance of hands-on work to fit your needs and your budget. You’ll love having online support ticketing, a dedicated project manager, excellent customer service and great response times. North Studio’s remote hands on Support can be used for anything from features development, best practices, security patches, module updates, migrations, site review and audits or whatever you need to keep your site in good health.

Tier I. Time and Materials

No contract required. Instead, Pre-purchase blocks of 10 hours to be used only when you initiate development tasks. Requesting Support for the 1st time: We require 5 hours to set up your project. The remaining pre-purchased hours will be allotted to your initial support re-quests

One Time—5-10 Hours Project Onboarding Includes:

  • Teamwork Account setup
  • Ticket and Task setup
  • Environment and credentials discover
  • Repository setup
  • Developer and PM On-boarding
  • New Relic (http://newrelic.com) installation to monitor the Drupal stack. This will provide North Studio with constant performance metrics as well as serve to alert ‘The Client’ of any devel-oping issues.
  • Kickoff off call and points-of-contact introduction
  • Phone, email and Teamwork to access your PM and discuss / schedule development
  • Zabbix setup for server monitoring and resource availability

Tier II. Weekly Support and Maintenance

North Studio will pro-actively check your web properties / infrastructure on a weekly basis. Required:minimum of a six month contract

 

  • Daily monitoring of the code base / Drupal stack
  • Jenkins CI initialization and testing automation (install security updates as they’re released and test)
  • Applying patches and security updates as needed
  • Weekly reporting on all activities by your PM (email sent every Friday)
  • Email delivery via teamwork
  • Discussion with Account manager where needed
Tier III. Enterprise Support Continuous Integration & Maintenance
An enterprise client is any client that exhibits any of the following:
  • Expects or implements high availability server architecture
  • Requires out-of-hours support availability
  • Has a database in excess of 3G
  • Has an audience of greater than 250k hits per week
  • North Studio will pro-actively check your web properties / infrastructure on a weekly basis
  • Required:minimum of a one year contract

Emergency Support

North Studio offers premium Emergency Support. Whether your site needs urgent updates, your current web team is failing to deliver or you’ve been hacked we can help!

Emergency Support is

  • Anything that occurs after business hours (i.e. 9-5 PST/EST Monday-Friday)
  • Any Issue that affects the system in an adverse way
  • Any Issue that impacts the Drupal platform performance such that it is defined as an emergency
  • Any Issue that impacts the users, administrators, or ‘The Client’, as ‘The Client’, deems appropriate
  • Any issue that impacts data integrity
  • Any other issue deemed an emergency
  • Any other request from ‘The Client’ of an emergency nature.All emergency support clients must
  • Be on pro-active support Tier 2 or Tier 3 support package
  • Be on an approved server
  • Must complete a security review, and code audit before beginning

Expert Web Security

A Complete site audit is required to begin scheduled monitoring to ensure stability (code base, infrastructure and security). Code Audits, Infrastructure Reviews, and Security Audits are relative to the size and complexity of the project, including (code base, infra-structure) and level of detail requested in written report to client.

Each site is estimated individually. North Studio documents your website and reviews the code and infra-structure so we can plan, and service your website intelligently.

North Studio will make recommendations to improve future develop-ment (improves development time and cost). A Complete report will be delivered to the client. One off’s for security audits can be accomplished without a timed contract

Scheduled Security Assessments:

  • Weekly: (2-3 hours)
  • Monthly:(4-6 hours)
  • Quarterly:(6-10 Hours)
  • Semi-Annually (every 6 months): (20-40 Hours)

Security Services Include

✔ Full site security audits including code audits of custom modules and scripts.
✔ Full infrastructure and back end security audits
✔ Firewall and Intrusion Protection Systems (IPS) recommendations
✔ Regular site audits to ensure all systems are patched with the most recent updates
✔ Regular site audits to ensure all system configurations meet required secu-rity policies
✔ HIPAA, PCI DSS, FISMA, STIG, and other security standards
✔ Company security policy creation and modification
Penetration Testing (White box and Black box)
✔ Incident response and recovery
✔ Full detailed reports in language that you can understand
✔ Database security audits
✔ Threat vector analysis
✔ User security education and continuing training
WORKING WITH NORTH STUDIOFrom beginning to end we take you step-by-step with North Studio's 20 years experience guiding the process to deliver the most competitve, trasformative experiences for your business, University/College, Fortune 100/500 or Non Profit. We have you covered.

WORKING WITH NORTH STUDIO

From beginning to end we take you step-by-step with North Studio's 20 years experience guiding the process to deliver the most competitve, trasformative experiences for your business, University/College, Fortune 100/500 or Non Profit. We have you covered.

Competitive Rates & Project Quotes

Highly adept teams to scope, estimate, and architect your solution. Competitive rates and project quotes.

Reliable, Rapid & Renowned Delivery

Using agile methodology, always keeping you in the loop. Streamlined delivery, cost effective projects, designed to match your goals, timeline and budget.

Expert Web Designers & Developers

We have been designing and developing websites and web applications since 1998. Our experts are trained, certified and experienced across a variety of website platforms.

Transparent, Collaborative, Communicative

Complete project visibility, working with you to shape the right delivery method and custom solution. Email, phone, slack, Google Hangout communication.

Customer Satisfaction, Our Top Priority

Dedicated account manager, project manager and consistent delivery team provided. We get to know our clients and treat you like family

 The North Studio Advantage -  Open Source Technology Development

  • Full Stack Development Teams
  • Agile, Kanban, waterfall development methodology
  • Competitive rates for web design and development talent
  • Cross-functional team of 85+ experts based in US, Canada & the UK
  • In-house, front-end experts, Business Analysts, UX/UI Specialists & Designers, Security Engineers, and Support and Maintenance Staff
  • Readily available Project Managers you can call
  • Mature support Staff, Systems and Technologies to handle any size project
  • Over 20 years in business working with over 1000 clients 
  • Friendly, open, communicative and collaborative way of working with clients
  • Proven track record of successful web design and development project delivery
  • Rigorous quality assurance (QA) testing before “Go-Live”
  • Shorter development times translating to lower costs
  • Unparalleled open technology expertise and experience
  • In-House tech training department to assist your staff, business or internal team

The North Studio Advantage Open Source Technology Development

 

  • Full Stack Development Teams
  • Agile web design and development methodology
  • Competitive rates for web design and development talent
  • Cross-functional team of 85+ experts based in US, Canada & the UK
  • In-house, front-end experts, Business Analysts, UX/UI Specialists & Designers,
    Security Engineers, and Support and Maintenance Staff
  • Project Managers you can call. They pick up their phones to assist you
  • Mature support Staff, Systems and Technologies to handle any size project
  • Over 20 years in business working with over 1000 clients 
  • Friendly, open, communicative and collaborative way of working with clients
  • Proven track record of successful web design and development project delivery
  • Rigorous quality assurance (QA) testing before “Go-Live”
  • Shorter development times translating to lower costs
  • Unparalleled open technology expertise and experience
  • In-House tech training department to assist your staff, business or internal team

Contact us today to find out how we can support your needs. Real people will talk to you

Get In Touch & Get Started Today. We're ready. Our team of Open Source experts can design, build and deploy an innovative and flexible solution, which is both fully scalable and highly secure, able to grow and meet your company's future business, technology and user needs. If you are looking for Open Source Software consultation, strategy, design, development, support or security, look no further. Contact us today and request a quote by filling out our form, emailing us directly or calling our toll Free Number.

Toll Free: 1-800-215-6702

email: [email protected]

We are incredibly responsive. We want to hear from you and will get back to you quickly